Frequently Asked Questions
Here we try to answer everything you need to know about a car subscription with Carsubscription.com
General Questions
A car subscription service is an alternative to traditional car ownership or leasing. You pay a monthly fee to access a vehicle, which typically includes maintenance, insurance, and roadside assistance.
You select a vehicle from the available options, sign a subscription agreement, and pay a monthly fee. You can then drive the vehicle for as long as your subscription is active. You have the flexibility to switch cars or cancel your subscription with notice.
The subscription fee typically includes the cost of the vehicle, maintenance, insurance, roadside assistance, and sometimes registration and taxes. Specific inclusions may vary by plan.
No, most providers strive for transparency. All costs are outlined in your subscription agreement. Additional charges may apply for excessive mileage, damage, or special requests.
You can sign up through most providers website by selecting a vehicle and filling out the necessary information. Their team will guide you through the process and help you complete your subscription. In some cases a full check out experience will be provided allowing you complete the full process on line.
Vehicles and Availability
A wide range of vehicles is usually on offer, including EVs, sedans, hatchbacks, SUVs, trucks, and luxury cars. Fleets are regularly updated to include the latest models.
Yes, you can choose from the available options on their website. If your preferred vehicle is not available, many companies offer you to join a waitlist or select a similar model.
Fleets often include both new and gently used vehicles, all of which are thoroughly inspected and maintained to ensure they meet quality standards.
Subscription Management
Subscriptions are flexible, ranging from month-to-month plans to longer-term agreements. You can choose the term that best fits your needs.
Yes, one of the benefits of subscription is the flexibility to switch vehicles. You can request a vehicle swap, subject to availability and terms outlined in your subscription agreement. It can sometimes come at a cost.
You can cancel your subscription by providing notice as specified in your agreement. Please refer to the cancellation policy for details on notice periods and any applicable fees.
Payments are made monthly through secure online portals. You can set up automatic payments like direct debits or sometimes pay manually each month.
Maintenance and Insurance
Routine maintenance and repairs are included in your subscription. If the vehicle requires service, simply contact your support team to arrange it.
Yes, in most cases insurance is included in your subscription fee. It covers standard liability, collision, and comprehensive insurance. Sometimes it is customer own insurance referred to as COI. Always check with your provider and understand chargeable excesses.
In the event of an accident, contact your provider immediately. They will guide you through the insurance claim process and arrange for any necessary repairs or vehicle replacement.
Yes, each subscription plan includes a mileage limit. Additional charges may apply if you exceed the allocated miles.
Roadside Assistance and Support
Yes, 24/7 roadside assistance is included in your subscription. If you experience a breakdown, flat tyre, or other issues, help is just a phone call away.
Most providers have a customer support team available via phone, email, and live chat on their website. They are there to assist you with any questions or concerns.
Miscellaneous
Typically, you can take the car out of state, but you should inform your provider beforehand to check. International travel may have restrictions. Please always check with them for specific guidelines.
Yes, additional drivers can be added to your subscription, provided they meet your providers eligibility criteria. Please contact them to add a driver to your plan.
You can request a temporary vehicle upgrade for a larger vehicle in most cases. Contact your provider to discuss your needs, availability, and to find our whether it is chargeable.
Pricing and Payments
The subscription fee is based on the type of vehicle you choose, the length of the subscription term, and any additional services you opt for. The fee usually covers the vehicle, maintenance, insurance, and other included services.
Sometimes the provider offers discounts for long-term subscriptions, referrals, and special promotions. Please check their website or contact customer support for available current offers.
Most accept major credit cards, debit cards, and direct bank transfers. Payments can be set up through their secure online portals.
If you miss a payment, they will notify you and often provide a short grace period to make the payment. Late fees may apply. Continued non-payment will result in immobilisation, subscription suspension or cancellation, and vehicle recovery.
Eligibility and Requirements
Subscribers must usually be at least 21 years old, have a valid driver’s license, and meet credit and driving record criteria. Additional documentation may be required during the application process.
Yes, in some cases the provider will offer corporate subscriptions for businesses or Salary Sacrifice schemes. Contact their sales team for more information on business options.
Delivery and Returns
Most providers offer free delivery within a certain radius of their service area. If you are outside this area, delivery fees may apply. They will coordinate with you to arrange a convenient delivery time.
When returning the vehicle, please ensure it is clean and in good condition. They will perform an inspection to check for any damages or excessive wear and tear. Any applicable charges will be communicated to you and often deducted from your deposit.
Yes, you can extend your subscription term in most cases. Please contact your provider before your current term ends to arrange an extension and discuss any changes in pricing or terms.
Customisation and Personalisation
While major modifications are not allowed, you can sometimes personalise the interior with removable accessories. Any permanent changes must be approved by the provider and may be subject to additional fees.
Yes, you can install your own child safety seat. If you need assistance, their customer support team can help ensure it is installed correctly and safely.
Environmental and Sustainability
Yes, in most cases providers offer a selection of electric and hybrid vehicles as part of their commitment to sustainability. Check their vehicle inventory for available models and use the filters to identify the options available
Most fleets include the latest models with high fuel efficiency and low emissions. They also offer electric and hybrid options to reduce their carbon footprint.
Additional Services
Yes, in most cases the providers offers optional add-ons such as GPS navigation systems, in-car Wi-Fi, and premium audio packages. These can be added to your subscription for an additional fee.
While their primary service is subscriptions, some providers do offer short-term rentals. Please contact them for availability and pricing for short-term needs.
Safety and Security
Most vehicles are equipped with modern safety features, including airbags, anti-lock brakes, stability control, and advanced driver assistance systems. Specific features vary by model.
Vehicles are regularly serviced according to manufacturer recommendations. The provider conducts thorough inspections and maintenance before each new subscription to ensure safety and reliability.
In the event of theft, notify your provider and the police immediately. Their insurance (or yours) should cover theft, and they will work with you to provide a replacement vehicle as soon as possible.
Technology and Connectivity
Yes, some of our vehicles are equipped with modern infotainment systems, including Bluetooth connectivity, touchscreens, and smartphone integration. Specific features depend on the model.
Yes, some providers have a mobile app that allows you to manage your subscription, make payments, schedule maintenance, and access roadside assistance.
Feedback and Reviews
Most providers value your feedback. You can provide feedback through their website, mobile app, or by contacting customer support. Your input helps them improve their services.
Customer reviews are available on their website and on third-party review sites. We encourage you to read them to learn about the experiences of other subscribers.
These FAQs should act purely as a guide, as each provider will vary their product and service. These FAQs are designed to help prospective customers understand car subscription services better, and be more informed when shopping for a car subscription provider.